How to Fix SASSA SRD “Age Outside Range” Error in 2025?

Have you encountered the SASSA SRD “Age Outside Range” error while applying for financial aid? This error is common but fixable. Learn how to address it effectively and ensure your grant application succeeds.

How to Fix SASSA SRD “Age Outside Range” Error in 2025? (Quick Answer)

To fix the SASSA SRD “Age Outside Range” error, verify your age eligibility (18-59 years) on your application. If incorrect, contact SASSA at 0800 60 10 11 and provide supporting documents. For applicants aged 60+, apply for the Older Person’s Grant instead.

What Does the “Age Outside Range” Error Mean?

The “Age Outside Range” error occurs when the South African Social Security Agency (SASSA) identifies your age as ineligible for the Social Relief of Distress (SRD) grant. This grant is available only to individuals aged 18-59 years. If you are outside this range, SASSA automatically denies your application.

Who Is Eligible for the SRD Grant?

To qualify for the SRD grant, you must:

• Be between 18 and 59 years old.
• Be unemployed and meet SASSA’s income thresholds.

If you are 60 years or older, you are encouraged to apply for the Older Person’s Grant instead.

Steps to Fix the “Age Outside Range” Error

If you believe the “Age Outside Range” error is a mistake, follow these steps to resolve it:

Step 1: Verify Your Age Eligibility

1. Confirm that your age is within the eligible range (18-59 years).
2. If you are over 60, apply for the Older Person’s Grant instead of the SRD grant.

Step 2: Contact SASSA for Clarification

1. Call the SASSA helpline at 0800 60 10 11.
2. Explain the error and provide your ID number for verification.
3. Request a manual review of your application.

Step 3: Check and Correct Documentation

1. Ensure your ID document reflects your correct date of birth.
2. If errors exist, obtain a corrected ID from the Department of Home Affairs.
3. Submit certified copies of all corrected documents to SASSA.

Step 4: Follow Up on Your Application

1. After submitting corrections, follow up with SASSA to confirm the status of your application.
2. Check the SRD grant portal regularly for updates.

Step 5: Submit a Complaint or Appeal

1. If the error persists, file a formal complaint with SASSA.
2. Provide all relevant supporting documents.
3. If necessary, submit an appeal for further review.

Applying for Other Grants If Ineligible

If you do not qualify for the SRD grant due to age, consider applying for these grants:

1. Older Person’s Grant

• For individuals aged 60 and above.
• Provides a monthly payment of R2,110 (or R2,160 for those over 75).

2. Disability Grant

• For individuals with disabilities preventing them from working.

3. Child Support Grant

• For primary caregivers of children under 18.

4. Care Dependency Grant

• For caregivers of children with permanent disabilities.

Common Reasons for the “Age Outside Range” Error

1. Incorrect ID Information:
   • Errors in your date of birth can trigger this issue.
2. Outdated Records:
   • SASSA may have incorrect data about your age.
3. Eligibility Confusion:
   • Applicants over 60 mistakenly applying for SRD instead of the Older Person’s Grant.

How to Avoid the “Age Outside Range” Error?

1. Double-Check Details

• Ensure all personal information, including your date of birth, is accurate during application.

2. Use the Correct Application Portal

• Apply for the appropriate grant based on your age.

3. Update ID Records

• Regularly update your ID and other records with the Department of Home Affairs.

4. Monitor Your Application

• Check your status on the SASSA SRD portal to catch errors early.

Frequently Asked Questions

Q. What if I Am 60+ but Applied for SRD?

Your application will likely be denied. Apply for the Older Person’s Grant instead.

Q. How Long Does It Take to Resolve the Error?

Resolution times vary but typically take 2-4 weeks after submitting corrections.

Q. Can I Appeal a Denial Due to Age?

Yes, you can appeal by providing evidence that your age falls within the eligible range.