How to Fix SASSA SRD “referred linked risk mobile” Error in 2025?

Have you encountered the “Referred Linked Risk Mobile” error while applying for the SASSA SRD grant in 2025? This error can be frustrating, but it is fixable. Here’s how to resolve it step-by-step and ensure your application proceeds smoothly.

How to Fix SASSA SRD “Referred Linked Risk Mobile” Error in 2025? (Quick Answer)

To fix the SASSA SRD “Referred Linked Risk Mobile” error, contact SAFPS to clear your flagged mobile number. Once cleared, email [email protected] with proof. Regularly check your application status for updates and follow up if necessary.

What Is the “Referred Linked Risk Mobile” Error?

The “Referred Linked Risk Mobile” error occurs when the mobile number you provided in your SASSA SRD grant application is flagged as high risk. SASSA’s systems cross-check applicant information against databases to detect potential fraud. If your mobile number is linked to:

• Previous suspicious activities.
• Fraudulent SRD applications.
• Discrepancies in mobile and ID details.

You’ll receive this error, preventing you from proceeding with your application.

Why Is Your Mobile Number Flagged?

Several reasons may cause your mobile number to be flagged:

1. Suspicious Activity:
   • Your number might be linked to fraud reports or unusual activity.
2. Reuse Across Applications:
   • If the same number was used for multiple SRD applications, it could raise a red flag.
3. Errors in SASSA’s Database:
   • Typos or incorrect data entry could mistakenly flag a legitimate number.
4. Blacklisting by SAFPS:
   • Numbers previously reported to the South African Fraud Prevention Services (SAFPS) as suspicious.

SASSA cross-checks applicant information against various databases to detect potentially fraudulent applications. If your mobile number appears on a database tracking suspicious activity, you will receive this error linking your mobile number as a risk.

Steps to Fix the “Referred Linked Risk Mobile” Error

Step 1: Contact SAFPS to Investigate

The first step is to check why your mobile number was flagged. SAFPS maintains databases of numbers associated with suspicious activities. Here’s how to proceed:

1. Reach Out to SAFPS:
   • Contact SAFPS at their official email or phone number.
   • Explain your situation and provide your flagged mobile number.
2. Provide Documentation:
   • Submit proof of identity (e.g., ID copy).
   • Include any additional documentation showing legitimate use of your mobile number.
3. Wait for Clearance:
   • SAFPS will investigate and remove your number from their fraud list if no wrongdoing is found.
4. Get Confirmation:
   • Request a letter or email confirming that your number has been cleared.

Step 2: Notify SASSA with Proof

After clearing your mobile number with SAFPS, inform SASSA so they can update their records. Follow these steps:

1. Send an Email to SASSA:
   • Address: [email protected].
   • Subject: Request to Reassess “Referred Linked Risk Mobile” Error.
2. Provide Necessary Details:
   • Attach the confirmation letter from SAFPS.
   • Include your ID number, application reference number, and cleared mobile number.
3. Wait for SASSA’s Response:
   • It may take a few weeks for SASSA to process your request and update your status.
4. Check Your Application Status:
   • Regularly monitor the SRD status portal to confirm if the error has been resolved.

Step 3: Follow Up If the Error Persists

If the error remains unresolved after contacting SASSA:

1. Send Another Email:
   • Reiterate your request and attach previous correspondence for reference.
2. Call the SASSA Helpline:
   • Toll-free number: 0800 60 10 11.
3. Visit a SASSA Office:
   • Speak with a representative in person for quicker resolution.

Tips to Avoid the “Referred Linked Risk Mobile” Error

1. Use a Unique Mobile Number

• Avoid using numbers previously associated with other SRD applications.

2. Ensure Accurate Information

• Double-check all details, including your ID and mobile number, before submitting your application.

3. Apply Early

• Submitting your application early in the year allows time to address potential issues.

4. Monitor Your Application

• Regularly check your status and respond promptly to any flagged issues.

Frequently Asked Questions

Q. How Long Does SAFPS Take to Clear a Number?

SAFPS investigations typically take 2-4 weeks, depending on the complexity of the case.

Q. Can I Use a Different Number for My Application?

Yes, but ensure the new number is not linked to previous flagged applications.

Q. What If SASSA Doesn’t Respond to My Email?

Follow up via phone or visit a SASSA office to escalate your issue.

Final Thoughts

The “Referred Linked Risk Mobile” error can delay your SRD grant application, but it is resolvable. By contacting SAFPS, notifying SASSA, and following up as needed, you can clear the issue and complete your application. To avoid future errors, use a unique, accurate mobile number and monitor your application status regularly.

For further assistance, contact SASSA’s helpline at 0800 60 10 11 or visit their official website.